Short version: if you were charged and did not get what you paid for, we will fix it or refund you. For school fees that you simply change your mind about, your school's own refund rules apply.
Wallet top-ups
- If you were charged but your wallet was not credited, press Recheck on the payment under Wallet > Transactions. Most payments confirm within a few minutes.
- If it still does not show, contact us with your payment reference and we will either credit the wallet or return the money to you.
- Money already in your wallet can be used on the platform. Unused wallet balance can be returned on request, minus any payment processing fee that was charged when you added it.
Class and course fees
- Fees are set and collected for your school. Whether a fee can be refunded, and how much, is decided by your school. When a school refunds you, the money goes back to your JestLMS wallet, and can be withdrawn on request.
- If you were charged twice, or charged for a class that was cancelled by the school, you are entitled to a refund of that amount.
- If a school removes you from a class or moves you to another, the school can carry your payment over or refund it.
Payment processing fee
When you pay online, a small processing fee covers the payment partner's charges. It is shown before you pay. It is not refunded unless the payment failed or was charged by mistake.
Free courses
Free courses cost nothing and need no refund.
How to ask
Ask your school first for fee refunds. For payment problems, contact us at support@jhuxtelloitech.com or call 0541709799 | 0554356954 with your payment reference. We aim to reply within 2 working days.
